The more you look after your carpet, the longer it will stay looking good. To help further, it is always beneficial to use doormats to minimise dirt being brought into your home. To prevent premature wear, regular vacuuming (at least twice a week) is recommended, with a greater frequency (daily) for high traffic areas. The correct type of vacuum should always be used; for all cut pile carpets an upright cleaner with an active beater bar will help loosen and lift dirt from the pile. Loop pile carpets are normally best maintained using a suction cleaner to minimise snagging and damage to the pile. Please always refer to the specific instructions on the samples or request this information from your local regional Designer Contracts office.
For small spills on carpet, the golden rule is to act quickly.
• Always blot, never rub a spill.
• Work from the outside of the spill inwards to prevent spreading.
• Use dry, plain white kitchen roll or a clean, dry cloth.
• Remove solid materials by scrapingup with a spoon or spatula.
For bigger spills professional cleaning is recommended. For helpful advice, and a comprehensive guide for dealing with a variety of specific spillages, we recommend you visit http://www.ncca.co.uk/firstaidforyourcarpet.php
Understanding your carpet
All carpets with a spun yarn will always shed excess fibres when first installed. This can be expected and isn’t a fault with the carpet. The effect can vary, but the fibres can be removed without a detrimental effect on the carpet by vacuuming.
This is not a defect within the carpet, but a natural occurrence with the soft fibres in the pile that creates light and dark patches on the carpet.
Occasionally a tuft may protrude above the carpet surface. If it is a cut pile you can simply trim this down to the level of the carpet with a pair of scissors. Never try to pull tufts out of the carpet.
All carpets are subject to flattening in varying degrees. Flattening is not a fault and is a normal reaction to localised traffic. Whilst it can also be caused by heavy furniture, it isn’t detrimental to the wear of the carpet. Frequent vacuuming will help to alleviate flattening. Furniture can also be moved and re-positioned on a regular basis to allow even wear.
Indentations can occur when the carpet is subject to heavy loads, such as furniture. These can be minimised by regularly moving the position of furniture or using caster cups. The pile can be eased back up by gently using a coin to tease the fibres upright. General care and maintenance can often speed up recovery.
As a natural fibre, pure new wool can contain slight traces of the sheep’s outdoor environment even after thorough washing and inspections through the manufacturing process. On very rare occasions, fitted carpets can contain such traces. In such cases, Designer Contracts reserves the right to carry out any remedial work required on site without replacing the carpet. All statutory rights are not affected.
Things like pet claws and rubber soled shoes can be abrasive on carpets. If this occurs in small, concentrated areas near to sofas and chairs it is advisable to move furniture to avoid distortion to the pile.
A pole mark is a line that may be visible on a newly installed carpet, about 1ft/30cms in from a wall. This results from the carpet being tightly wrapped around a tube for shipping and it isn’t a seam or a defect. The line will naturally disappear over time and through vacuuming.
All carpets are subject to a degree of fading (due to natural light) with age, but this is generally unnoticeable over the years. If you do have an extremely sunny room you can protect the carpet by drawing the curtains to reduce the amount of light and the possibility of excessive fading.