Designer Contracts – the UK’s largest flooring contractor – has strengthened its customer service support team with key new appointments.
Since the launch of the Home Builders Federation annual customer satisfaction survey, carried out by the HBF and NHBC each year, significant progress has been made by the industry to deliver exemplary levels of customer service, none more than Designer Contracts.
The dedicated team of 20 now includes a number of customer service managers, fitters, co-ordinators and administrators across their 12 regions. The company has also bought an additional seven vehicles to enable swift inspection and remedial action. If for example a property springs a leak after floorcoverings have been
installed and any part of the floor is affected, replacement flooring can be installed very quickly.
Said md, Peter Kelsey: “There have been many demands created since the launch of the survey in 2005 and as the largest floorcovering supplier to the new build sector, we have the size, stockholding and reputation to respond swiftly to those demands. We work with housebuilders not only to resolve issues but to try to identify and help eliminate the causes of these issues.”
All 12 of the Designer Contracts regions have dedicated customer service e-mail addresses to ensure single points of contact and speedy resolution.